• Shipping policy

    All products are shipped with tracking, either through Sendle or Australia Post. I ship orders once a week, usually on Mondays or Thursdays.

    If there are any duties and import taxes, you're responsible for paying them.

  • Refund policy

    I do not accept returns or exchanges.

    I will refund any item that has been damaged through the shipping process, please email me at store@timstaana.com so we can sort it out! But sorry I can't refund you on the shipping cost - as this is out of pocket.

    Sale items and gift cards are final sale, sorry!

  • Terms of service

    Hi there! This is Tim Sta-Ana, and I run this website. When we say "we" or "us" or "our," we mean Tim Sta-Ana. By using our website, you're agreeing to follow these rules:

    1. Using Our Service: When you visit our site or buy something from us, you're using our "Service." You're agreeing to play by the rules we lay out here, like not doing anything illegal or sneaky.

    2. Updates and Changes: We might add new stuff to our website or change things around. If we do, those changes still fall under these rules. So, it's a good idea to check back here once in a while to see if anything's different.

    3. How Our Store Works: Our online store is powered by Shopify Inc. They help us sell our products and services to you.

    4. Stuff You Should Know:

    • Be honest about your age if you're using our site.
    • Don't use our stuff for anything illegal.
    • Keep viruses and harmful code away from our site.
    • If you break any of these rules, we might have to stop providing our Service to you.

    5. Our Responsibilities:

    • We try to make sure the information on our site is accurate, but we're not perfect.
    • Sometimes the prices of our products might change.
    • We can change or stop providing our Service whenever we want, but we'll try to let you know if we do.

    6. Products and Services:

    • Some products or services might only be available online.
    • We try our best to show you accurate pictures of our products, but sometimes your computer screen might show colors differently.
    • We might limit who can buy our stuff or how much they can buy.
    • The descriptions and prices of our products might change without notice.

    7. Your Account and Billing Info:

    • Make sure your account and billing info are up to date so we can complete your transactions.
    • If you don't follow our rules, we might refuse your order.

    8. Third-Party Tools and Links:

    • We might offer you tools from other companies, but we're not responsible for how they work.
    • If our site links you to another website, we're not responsible for what happens there.

    9. Comments and Feedback:

    • Any comments or feedback you give us can be used by us however we want.
    • Don't send us anything rude or illegal.

    10. Your Privacy:

    • We'll handle your personal info according to our Privacy Policy.

    11. Mistakes Happen:

    • Sometimes we might make mistakes on our site, but we'll try to fix them.

    12. What You Can't Do:

    • Don't use our site for anything illegal or mean.
    • Don't mess with our website's security features.

    13. Our Responsibility and Limitations:

    • We try our best, but we can't guarantee our Service will always be perfect.
    • We're not liable for any damages you might suffer from using our Service.

    14. You Promise to Behave:

    • You agree to follow our rules and not cause trouble.

    15. If Something Goes Wrong:

    • If any part of these rules isn't valid, the rest still apply.
    • You can stop using our Service whenever you want.
    • If you break our rules, we might stop providing our Service to you.

    16. Our Agreement:

    • These rules are what we both agree to when you use our Service.

    17. Following the Law:

    • These rules are governed by Australian law.

    18. Changes to Our Rules:

    • We might update these rules from time to time, so check back here for any changes.

    19. How to Reach Us: If you have any questions about these rules, you can email us at:

    Phone: +61 425 700 072
    Address: PO Box 3388, Caroline Springs Victoria 3023, Australia
    Email: store@timstaana.com
    ABN: 499 011 068 36

  • Privacy policy

    How We Collect and Use Your Info: We collect different types of info depending on how you use our site.

    What We Collect Directly from You: When you sign up or make a purchase, we collect stuff like your name, address, and payment details.

    Info We Get from Cookies: We use cookies to track how you use our site, like what pages you visit and what you put in your cart.

    Info We Get from Third Parties: Sometimes we get info about you from other companies we work with, like Shopify or payment processors.

    How We Use Your Info: We use your info to provide our services, market to you, prevent fraud, and communicate with you.

    How We Share Your Info: We might share your info with companies that help us run our site, or in certain legal situations.

    Your Rights: You have the right to access, delete, or correct your info, and you can opt out of certain things like targeted advertising.

    Complaints: If you have any complaints about how we handle your info, please get in touch with us.

    International Users: Your info might be stored or processed outside of your country, including in the US.

    Contact: If you have any questions or concerns about our Privacy Policy, feel free to reach out to us.

    We might update this Privacy Policy now and then to keep things current. If we do, we'll post the changes on the site and update the "Last updated" date.

    Let us know if you have any questions or need more info.

    Last Updated: April 2024